Privacy Policy

Information We Collect

Personal Information

When you create an account or use our services, we may collect personal information such as your name, email address, billing details, and company information. This data is collected directly from you during registration or through your use of the platform.

Usage Data

We automatically collect certain technical information when you interact with our services, including IP addresses, browser type, device identifiers, pages visited, and interaction patterns. This data helps us improve the performance and reliability of our platform.

How We Use Information

We use the information we collect to provide, maintain, and improve our AI agent services. This includes processing transactions, sending service-related communications, and personalising your experience on the platform.

We may also use aggregated, anonymised data for analytics purposes to understand usage trends and enhance our product offerings. We will never sell your personal information to third parties for marketing purposes.

Data Sharing

We may share your information with trusted third-party service providers who assist us in operating the platform, such as cloud hosting providers, payment processors, and analytics services. These providers are contractually obligated to protect your data.

We may also disclose information when required by law, to protect our rights, or in connection with a merger, acquisition, or sale of assets. In such cases, we will notify affected users where legally permitted.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data. You may also have the right to restrict or object to certain processing activities, and to request data portability.

To exercise any of these rights, please contact us using the details provided below. We will respond to all legitimate requests within 30 days and may ask you to verify your identity before processing your request.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at privacy@urtwin.ai. You may also write to us at urtwin Technologies, Data Protection Office, Hyderabad, India.