Customer Support That Scales Itself.
One inbox for every channel. AI drafts replies, routes tickets, tracks SLAs — your team closes 3x faster.
✓ Unified inbox · ✓ AI suggested replies · ✓ SLA tracking · ✓ 60% cheaper than Zendesk
Stop drowning your agents in tools
Replace ticket chaos with a single AI-powered inbox that routes, drafts, and tracks — so your team can actually close tickets.
Tickets scattered across 6 tools
Email here, WhatsApp there, website chat somewhere else.
One unified inbox
Every channel, one view. Agents stop switching apps.
Zendesk costs $79/agent
Small teams can't justify the spend.
$29/agent
Same features, AI-powered, 60% cheaper.
AI features locked behind enterprise plans
Only big companies get the AI.
AI-first, for everyone
Suggested replies, auto-routing, auto-tagging on every plan.
Everything your support team needs
One unified inbox, AI drafts, SLA tracking — built to make every agent 3x more productive.
Every channel. One inbox.
Email, WhatsApp, Telegram, Messenger, website chat — every customer conversation in one place.
- 6+ channels natively supported
- Thread merging: same customer, different channels → one ticket
- Agent collision detection (no two replies on one ticket)
- Internal notes, @mentions, shared drafts
AI does the first draft
AI reads the ticket, checks your knowledge base, drafts a reply. Agent reviews, tweaks, sends.
- Suggested replies trained on your tone + KB
- Auto-tagging by topic and priority
- Auto-routing to the right team (billing, tech, sales)
- Agent accepts/edits/rejects — AI learns from every choice
SLAs you actually meet
Set SLAs by priority, channel, or customer tier. AI watches every ticket, escalates before you breach.
- Configurable SLA rules (by priority, channel, plan)
- Real-time breach alerts (Slack, email, in-app)
- CSAT surveys + auto-trigger after resolution
- Weekly reports: response times, first-contact resolution, CSAT
How It Works
Connect Channels
email, WhatsApp, chat — 5 min setup.
AI Learns Your Voice
from past tickets + KB.
Tickets Flow In
unified, tagged, routed.
Close Faster
AI drafts, agents approve.
Works with your existing tools
Migrate from Zendesk, Freshdesk, Intercom in one click
And more integrations coming soon
Frequently Asked Questions
AI-native (not add-on), Arabic-first, WhatsApp-native, 60% cheaper.
Yes — import tickets, macros, KB, agents in one click.
Integrates with yours, or use ours. Works with urtwin chat.
Your support team, but 3x more productive.
Free for 3 agents, forever.
Or reach us at support@urtwin.ai